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COVID-19 NOTICE:  ChimeTime is open for business! You may place an order anytime on our website. Our telephone and staff hours are reduced to observe safety with physical distancing. Please call us if you wish to cancel or change an order, as an email may not be seen before your order is shipped.

Product Support:

Click here if you wish to contact a product manufacturer for assistance or warranty support for a product.

Product Returns:

Click here if you wish to return a product. Most returns can be handled without contacting us first.

Sales & Customer Service:


Sales Inquiries:

Customer Service:

Note: If you need to change an existing order, please call (rather than email) as it's possible your order may ship before the email is seen.

We typically respond to emails within one business day. Please contact us by phone if you have not received a response within two business days. Occasionally our reply may be delivered to a SPAM or junk folder.


Telephone Hours: Monday through Friday: 11:00 AM - 4:00 PM EST

Sales & Customer Service: 877-992-2270

Note: We are unable to provide assistance for items that were not purchased from ChimeTime. If you need support for such an item, click here for product manufacturer telephone numbers.

Mailing Address & Fax

Fax: 540-777-2507

Mailing Address:

P.O. Box 3156
Roanoke, VA 24015-3156

Online Form:


E-mail Address:
Note: Please double check your email address for accuracy.

Type of Inquiry:


You can generally expect a response within one business day. Please contact us by phone if you haven't received a response within two business. Occasionally our reply is delivered to a SPAM or junk folder so please keep this in mind.

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