Contact Us

Common Inquiries

Order Cancellations or Modifications: If you need to modify or cancel an order, please click here for important information.

Repairs, Restringing or Parts: We do not offer repair or restringing services. We also do not carry parts. The product manufacturer is the best resource for such issues. If your product was manufactured by one of the brands we represent, you can view manufacturer contact information by clicking here.

Product Returns: Click here if you wish to return a recently purchased product. Most returns can be handled without contacting us first.

24-Hour Live Chat

We have an AI powered live chat bot that is available 24 hours a day. You can access it by clicking the "Chat with us" icon in the lower right corner of your screen. The bot isn't able to handle all inquiries, but it can handle many.

Telephone

1-877-992-2270

Staff Phone Hours: Monday - Thursday, 10 AM to 4:30 PM ET

AI Agent Phone Hours: 24 Hours/Day

Important Note: If you call outside our staff hours OR we are helping other customers, your call may be answered by Nancy, our advanced AI agent. Nancy is capable of having a normal, human-like conversation. She is very knowledgeable and can help with many inquiries. Our goal is for the AI agent to be a helpful alternative when we're unable to answer calls directly. Click here to learn more about Nancy.

If you have an urgent concern outside our staff phone hours, we suggest emailing us at the address below.