Contact Us
Order Cancellations or Modifications:
If you need to modify or cancel an order, please click here for important information.
Repairs, Restringing or Parts:
We do not offer repair or restringing services. We also do not carry parts. The product manufacturer is the best resource for such issues. If your product was manufacturered by one of the brands we represent, you can view manufacturer contact information by clicking here. If you recently placed an order with us and your product was damanged or defective upon arrival, please contact us using the methods below.
Product Returns:
Click here if you wish to return a product. Most returns can be handled without contacting us first.
Sales & Customer Service:
Customer Service Hours: Monday-Friday, 10:00 AM - 4:30 PM ET
Email:
>> Please note our customer service hours above. We typically respond to emails within one business day. Please contact us by phone if you haven't received a response within two business days. Occasionally our reply may be delivered to a SPAM or junk folder.
If you prefer not to use the above form, you may email us directly at:
Sales Inquiries: [email protected]
Customer Service: [email protected]
Telephone:
>> Telephone Hours: Monday-Friday, 10:00 AM - 4:30 PM ET
Sales & Customer Service: 877-992-2270
Order Changes or Cancellations: If you need to modify or cancel an order, please click here for important information.
Product Support: Please note that we are unable to provide assistance for items that were not purchased from ChimeTime. If you need support for such an item, click here for product manufacturer telephone numbers.
Mailing Address & Fax
Fax: 540-777-2507
Mailing Address:
ChimeTime
P.O. Box 3156
Roanoke, VA 24015-3156
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