ChimeTime.com guarantees your absolute 100% satisfaction. You may return any item within 60 days of the purchase date for an exchange or complete refund of the amount you paid for the product. Please see our Product Return page for specific information and instructions concerning the type of return being requested. Any returns authorized after 60 days are at our discretion and the return will only be eligible for in-store credit.
Processing time may vary depending on daily return volume however your return will typically be processed within one to three business days of being received.
Please note that all products come with a manufacturer warranty (typically one year). If you experience any problems with your product during the warranty period, please contact the manufacturer and they will be happy to assist you.
ChimeTime.com will provide a pre-paid return label for a return when:
Fees paid for shipping (excluding upgraded expedited shipping fees) are eligible for credit or refund when:
Product exchange for a non-defective or undamaged return:
For Canadian customers, our standard product return instructions apply with the exception of the following: